FAQ's

Answers to your most frequently asked questions are just one click away.

• Solar 
• Tax Credit
• Installation
• Troubleshooting
• More... 

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How does solar work? 

Solar panels function by absorbing the suns’ rays and generating direct current energy (DC) and then converting it to usable alternating current energy (AC) through the microinverters. AC energy is then distributed throughout the home which is what powers on your appliances. Any extra energy that isn’t used will then be passed on to the grid. 
For more information visit: www.youtube.com/watch?v=BfLAYbfUvBk

Do I need an electric provider when I go solar?

When a homeowner transitions to solar energy, an electric provider is still required in order to enroll in a buyback program. The buyback program allows homeowners to sell any excess energy that is transferred to the grid from your solar system. These credits can be used to buy back any energy you might need during the nighttime when your solar system isn’t producing energy or during peak hours when your energy use is at an all time high.

Do we need batteries with our solar panels? 

You do not need additional batteries to power on your solar panel system. Every solar panel contains a microinverter located beneath them which allows them to convert the energy and supply it throughout the home. 
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If you’d like extra protection against outages we do recommend adding TESLA Powerwalls to your solar system package. Powerwalls are a great way to establish independence from the grid and gain outage security. For more information on TESLA Powerwall visit: 

Will my panels generate energy when the sun isn't shining at its' highest potential?

The amount of power generated is reliant on sunlight. This means that solar panels will still produce slightly less on cloudy days through indirect sunlight.

​IS THE SOLAR TAX CREDIT A CHECK OR A REBATE?

The solar tax credit is a rebate meaning you will not get a check for the amount of solar tax credit that exceeds your tax liability. The good news is that you’re able to claim any unused solar tax credit for the next 5 years.

​WHAT FORMS DO I NEED IN ORDER TO CLAIM THE TAX CREDIT?

​In order to claim the tax credit the following forms will be required:

• Tax form 5695 
• Your PEG Energy service agreement (found in your email)
  • Information needed from this form is the system size and total price

​​WILL ADDING A SOLAR SYSTEM TO MY HOME INCREASE MY HOME INSURANCE AND PROPERTY TAXES?

Most rooftop solar energy systems are covered by homeowner policies which won’t affect your insurance plan. Property taxes also do not increase in the state of Texas considering a solar property tax exemption is enforced. ​​

​IS THE ROOF INSPECTED BEFORE INSTALLING SOLAR PANELS?

During the installation process we take the utmost precaution when placing any panels on the roof to avoid any potential damage. This is why we perform a preliminary inspection to determine if the roof is capable of withstanding a solar system installation. ​

WHAT HAPPENS IF MY ROOF LEAKS AFTER INSTALLATION?​​

In the case any roof damage occurs after your installation, all our systems are included with a roof warranty of up to 25 years.

How long will it take to install and power on a solar panel system on my home?

Installation and powering on a system can take up to 1 - 2 months. The installation process takes up to 2 -3 days depending on the size of the system, but city and AEP inspections can take a couple of weeks. Inspections are required before we are able to power on the system.

WHAT IF MY SYSTEM STOPS FUNCTIONING?

​If you are experiencing issues with your systems performance we do recommend contacting Enphase customer service for troubleshooting assistance.  For more information visit: enphase.com/en-us/support/contact-support

​WHY DID I RECEIVE AN ELECTRIC BILL ALONGSIDE MY SOLAR PANEL SYSTEM BILL?

This could be due to two major reasons. Either your system is not functioning properly, or you could be consuming more than your panels can produce.

If you believe your system has stopped working we recommend you verify if any panels are inactive through the enphase app. If there is a problem with your system you can go ahead and contact our office for further assistance. 
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In the case your system has been functioning and you received a light bill this could mean you have been overconsuming energy. This could be due to reasons such as implementing new appliances to the home, building a pool or increasing/decreasing the temperature from the thermostat for long periods of time. If you’d like to know how much energy your appliances have been consuming we do offer PEG Monitoring. For more information on PEG Monitoring please visit: ​

WHAT HAPPENS IF I MOVE HOUSES? ​

​Going solar increases your property value and tend to sell faster than homes without solar energy systems. Different options with PEG Energy include adding the total cost of your solar panel system to the cost of your home/property, or transferring your solar loan to the new homeowner. ​

​​WHAT IS THE WARRANTY ON MY SOLAR SYSTEM?

Solar panels are very durable and capable of withstanding snow, wind, hail, and more. The various components of your solar power system will need to be replaced at different times, with the length of your warranties depending on the panels you select. At PEG Energy we offer panels that have a 25 year warranty and offer a 25 year service warranty so you see the maximum benefits. 
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Am I able to finance a solar panel system?

There is no upfront cost when going solar. Through financing we are able to offer our clients a low fixed monthly payments which would then replace their original energy bill.

I already have an electric provider. Will going solar cause me to switch energy providers?

In order to experience the benefits of solar you are required to enroll into a solar buyback program. To make the switch we are able to cover any cancellation costs that come associated with the contract fees.

​​How does a solar system affect my home value?

Typically homes with solar energy systems are able to sell for more than homes without them. Property values only increased if a solar system is owned rather than leased.

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